Refund Policy
How to request a refund, cancel a recurring plan, and understand when paid access changes.
Last Updated: 2026-09-27Refund eligibility
Please contact us within 14 calendar days of the initial purchase or a renewal charge if the paid service does not work as described or you believe a charge is incorrect. We review each request against the order and the issue reported.
- Yearly: requests concerning the first purchase or a renewal charge can be submitted within 14 calendar days of that charge.
- Lifetime: requests can be submitted within 14 calendar days of purchase.
- Free: there is no charge to refund.
How to request a refund
Email the billing address below with your order ID, purchase email, charge date, and a brief description of the issue. Do not send full payment card details.
We may ask for information needed to verify the order or reproduce a technical issue. We will explain the outcome and, if approved, submit the refund through the payment provider used for the order.
Canceling a subscription
To cancel a yearly subscription, use any management link provided with your purchase or email billing support with your purchase email and order ID before renewal. We will confirm the cancellation. Cancellation is separate from a refund request.
Paid access may continue until the end of the current paid period when cancellation is scheduled for that date, or end when an immediate cancellation takes effect. Refunded or charged-back orders lose the related paid access.
Approved refunds
Approved refunds are submitted through the payment provider used for the order, normally to the original payment method. The time for funds to appear depends on that provider, your bank, and your region.
A refund of a renewal or purchase revokes access associated with that charge. If you need help locating an order, contact us using the purchase email.
Other circumstances
Requests outside the period above may still be reviewed where the service failed, a charge was incorrect, or a law requires a remedy. Payment providers may also apply their own refund or dispute procedures.
This policy does not restrict any statutory consumer rights that apply to you.
Write to us with any questions about this policy.